This is an extremely rare occurrence and would only normally happen due to a fault in the welding process during manufacture. Notify the company you purchased the pool cover from so Daisy can ascertain the age of the cover and effect a replacement.
I recently purchased a Daisy Pool Cover (400 micron UltraDome) from my pool shop in Shenton Park, and had it installed by your employee, Shane, on 23 Oct 2019.
I am pleased to let you know that I am very satisfied with my new Daisy pool cover, the purchase through my pool shop, and installation by your employee Shane.
As I have an irregular, kidney-shaped pool, it was recommended to me that I include Daisy’s professional pool cover installation service to ensure my cover was fitted correctly and provide trouble-free use. It was excellent advice. For a very reasonable fee, I believe it is a valuable service that you should promote more strongly.
My pool cover was installed by Shane who was professional, friendly and very knowledgeable. I could not be more satisfied with Shane’s customer service; he is a credit to the Daisy Pool Cover and Rollers company and brand.
Matt
Shenton Park
Committed to Quality
Daisy Pool Covers only offer energy and water efficient products so our
customers can enjoy their pools for longer.