We all know that sometimes when you make a purchase, you get it home and it’s not quite right…If you have a problem with any Daisy Pool Covers delivery be it size, what is delivered or even freight damage please email [email protected] with consignment note number, photos if that helps explain what went wrong and your contact information so we can fix it as quickly as possible
Since January 2011, you have the right to ask for a repair, replacement or refund if goods or services you buy have problems.
We are more than happy to provide a refund should the goods you purchased be:
Faulty or unsafe
Do not match the sample or description
Do not do what we said it would
Do not do what you asked for
Our Returns Policy includes the rights you have under the Australian Consumer Law and provides you with additional benefits in addition to those rights, because your satisfaction is important to us.
What If I got the pool size wrong? If your domestic solar or thermal cover remain boxed and unopened you may return them within 30 days from your original purchase date for a refund.
Restocking Policy – Cover
If you require a return of a domestic Solar or ThermoTech foam cover or if a cover size that is ordered and supplied correctly turns out to be the incorrect size for the pool, a few scenarios are available.
Scenario 1
If the cover is too narrow (on the width of the pool), then when the cover is delivered back to either of Daisy’s factories in WA or NSW, Daisy will be able to weld onto the width of the cover to make it wider. Daisy will only charge for the material used to weld onto the existing cover. Please note a minimum fee of $50.00 plus GST applies for repair work. NOTE – if the cover has been cut to shape it is likely that by welding on a section it will distort and shrink the edge of the cover rendering it too small. Daisy accepts no responsibility for attempted repairs after the cover has been cut into pool shape. After approximately one month the cover can lose its “weld ability” therefore we may attempt to assist, however take no responsibility for failed repair attempts.
Scenario 2
If the cover is too short (on the length of the pool) we can not cross weld satisfactorily across the cover and a new cover will be required.
Scenario 3
If the cover is DRY, meaning it has not been rolled onto the pool (NOT meaning a cover rolled onto the pool then removed and dried out), then when the cover is delivered back to either of the Daisy factories in WA or NSW, Daisy will credit the cover MINUS 20% of the non taxed original invoice amount.
Scenario 4
If the cover has been on a pool and is wet and has not been cut to shape, and has been dried as much as possible, then when the cover is delivered back to either of the Daisy factories in WA or NSW, Daisy will credit the cover MINUS 40% of the non taxed original invoice amount.
Scenario 5
If the cover has been on a pool and has been cut to shape, or over three months have passed from the original invoice date, Daisy is unable to accept the cover back for any form of credit.
Scenario 6
Any replacement cover will be invoiced for dispatch and normal freight policy applies, credits will be issued upon receipt and inspection of the cover at the Daisy factories in WA or NSW. Any redelivery of covers repaired and/or altered will incur a freight charge.
Restocking Policy – Precut Cover
As pre cut covers are custom made to order Daisy Pool Covers cannot accept returns for credit.
Restocking Policy – WinterKleen Cover
As WinterKleen covers are custom made to order Daisy Pool Covers cannot accept returns for credit, contact Daisy to see how we can modify your cover.
Restocking Policy – Roller
If a domestic roller requires return for credit and it is a stock size, (not a specially manufactured size – specially manufactured rollers and rollers that have been purchased more than three months before the return date will not be accepted for a credit), still in its original unopened packaging, then when the roller is delivered back to either of the Daisy factories in WA or NSW undamaged, Daisy will credit the amount of the original invoice.
NOTE – All parts of the roller are required and must be unused, undamaged, unassembled and in the original packaging to be eligible for a credit. Credits will be issued upon receipt and inspection of the roller at the Daisy factories in WA or NSW.
As the customer you have a duty of care for the goods whilst in your possession. If goods are deemed damaged whilst in your possession then a charge will be made for the repair of the goods or no refund will be made if the goods are considered unrepairable.
We do not accept returns where goods have been used.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
All refunds will be issued when goods have arrived back to the Daisy Pool Covers factories in WA or NSW and have been assessed by a team member. Please also provide proof of purchase, when your goods are returned.
We are unable to accept the return, if the goods are found to have no fault, or that the goods have been damaged due to misuse by you. An additional fee will occur if this was to take place.
At Daisy Pool Covers, we always take a fair and reasonable approach to assess your returned good. As you can appreciate, our response time will also depend on how long it takes you to return the goods to us.
Approved refunds will be processed to the same account that the purchase was made from.
For more information on your consumer rights, go to the Australian Competition & Consumer Commission (ACCC) website.
