Customer Feedback - Canning Pool and Pump Centre Kelmscott | Daisy Pool Covers

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Customer Feedback - Canning Pool and Pump Centre Kelmscott

Our Daisy Experts take great pride in delivering exceptional service to our customers and regularly receive glowing feedback.

Here’s a testimonials we’ve received recently after resolving a challenging situation;

 

Canning Pool and Pump Centre, Kelmscott

Last year, we had a bit of a misunderstanding with one of our customers - Canning Pool and Pump Centre in Kelmscott. After a miscommunication around a pro-rata warranty replacement cover, they let us know how unhappy they were and then started to use a competitor. Once we found out about this, we decided to take measures to fix the situation.

 

Firstly, we noticed that Shane (our installer for over 15 years) was a customer of Canning Pool and Pump Centre, so we decided that if they did place an order we would make sure that Shane was the one to complete it. 

 

However, we have only just discovered how far our local team actually went to rebuild this customer relationship. Our staff member, Shannon Walker, has been stopping by the store on her way home to drop off refit kits, over covers, small covers, and anything else they needed. This prompted John, who works at Canning Pool and Pump Centre, to get in touch and let us know how great our service has been lately. He acknowledged that these tasks were not part of her job and said he really appreciated her taking that extra bit of effort when it wasn’t expected. 

 

So, we want to say a huge thank you to Shannon Walker for her devoted attention to our customers! It’s an awesome example of someone who cares about our customers and goes the extra mile just because she can. Thanks to Shannon, we now have a great relationship with this customer once again.


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I could not be more satisfied

I recently purchased a Daisy Pool Cover (400 micron UltraDome) from my pool shop in Shenton Park, and had it installed by your employee, Shane, on 23 Oct 2019.

I am pleased to let you know that I am very satisfied with my new Daisy pool cover, the purchase through my pool shop, and installation by your employee Shane.

As I have an irregular, kidney-shaped pool, it was recommended to me that I include Daisy’s professional pool cover installation service to ensure my cover was fitted correctly and provide trouble-free use. It was excellent advice. For a very reasonable fee, I believe it is a valuable service that you should promote more strongly.

My pool cover was installed by Shane who was professional, friendly and very knowledgeable. I could not be more satisfied with Shane’s customer service; he is a credit to the Daisy Pool Cover and Rollers company and brand.

Matt

Shenton Park

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Daisy Pool Covers only offer energy and water efficient products so our customers can enjoy their pools for longer.

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