Daisy Pool Covers have built a strong reputation for excellent customer service. This is just another reason why Daisy Pool Covers continue to remain Australia’s favourite pool cover and roller company. Click here to view our Video Testimonials.
After requesting a slightly bigger pool cover, the customer’s newly installed cover blew off due to the pool being quite full.
So Chris went back out and trimmed the edges a bit for them. Craig, the customer, then called us up to say that Chris did a very good job, and he is a “lovely bloke, really genuine.”
Great work Chris!
Our blanket was installed on Wednesday and the guy you sent out is bloody brilliant. Even Brad has said its the best installation he’s seen and exactly why we use you, beautifully done. Thanks very much.
Have a great weekend, our pools already at 29 so I know what we will be doing 😉
I recently purchased a Daisy Pool Cover (400 micron Ultradome) from my pool shop in Shenton Park, and had it installed by your employee, Shane, on 23 Oct 2019.
I am pleased to let you know that I am very satisfied with my new Daisy pool cover, the purchase through my pool shop, and installation by your employee Shane.
As I have an irregular, kidney-shaped pool, it was recommended to me that I include Daisy’s professional pool cover installation service to ensure my cover was fitted correctly and provide trouble-free use. It was excellent advice. For a very reasonable fee, I believe it is a valuable service that you should promote more strongly.
My pool cover was installed by Shane who was professional, friendly and very knowledgable. I could not be more satisfied with Shane’s customer service; he is a credit to the Daisy Pool Cover and Rollers company and brand.
” Hi Daisy. Would just like to take the opportunity to tell you about the training I received from Shannon. He is very clear and precise when explaining and another fellow staff member was so happy to have had one on one training as she had never been shown how to work out and quote on a pool cover before and has been working here for 12yrs.
Thank you for always supplying us with your best people for the job”
“Shane is the most wonderful workman I have ever had the privilege of having in my home. Shane has just finished fitting the new pool cover to my roller, he is absolutely just wonderful!
I have never dealt with anyone as good as Daisy, I am so grateful for all the help Shane gave me. He told me how to control and use it properly after the last company didn’t bother. Shane made it so easy to use and he made sure I knew how easy it was as well.
Shane went above and beyond, he was a very caring young man, simply a joy to deal with”
“The Daisy office staff are awesome!
They are always so happy and helpful, its great calling you guys”
I could not be happier with your company’s attitude to customer service and pride in the quality of your product. I would happily recommend Daisy Pool Cover products to anyone I know because of your company’s professionalism and service extended to myself.
Hi, I thought you might like some feedback on your pool covers! Our 400 micron Daisy is 7 years old and was going pretty strong – I honestly think it had one or maybe 2 years still left in it – that was until is was shredded in a very bad hail storm recently. The hail was larger than golf ball size and many rooves in our area were smashed so we are not surprised it was damaged. It was always kept on the pool unless we were swimming and it’s on a roller that is covered from the sun. Yes it was getting a bit brittle but in general for 7 years we have to say it was an awesome quality cover. Thanks Daisy! Let’s hope the new generation of pool covers are even better. Cheers Michelle
Dear Shannon and Brett,
My replacement pool cover arrived today and it fits my pool perfectly. I’d like to thank you very much for promptly addressing my issues and going to so much trouble to ensure that the replacement was the perfect fit. I particularly appreciate that you did this at such a busy time of year. I acknowledge that the circumstances behind the first cover not fitting were strange, and I was impressed that despite that, Daisy Pool Covers didn’t hesitate to take the issue on board and ensure that I am now a very satisfied customer.
All the best for 2019.