Converting Quotes to Sales

Do you present quotes in person or by email or phone?

How do you get the sale after presenting the quote or even better when you’ve just measured up?

Let’s see how we can help to increase your strike rate…

An email won’t close the sale

Get personal! People like dealing with people and it’s harder for them to say no if you’re in front of them!

If you or your installer has already made the effort to measure up the pool, don’t email them the quote. It’s way too easy for an email to be overlooked or disregarded. If you are in front of your customer to present and explain the quote they are more likely to order from you, especially if you ask for it!

Get poolside with your customer and present your quotes in person.

You will get the best outcome by going over the proposal at their home, even if this is a second visit. Is it more effort? Of course it is…but not compared to burning hours of work quoting then losing jobs for some unknown reason.

Be professional and be prepared

The best way to close more sales when quoting a pool cover is to:

  1. make an appointment when your customer is home
  2. turn up on time
  3. ask what they trying to achieve with the pool cover and roller
  4. give them great advice and an informed solution
  5. and only then measure the pool.

Service is what it is all about, it’s not about price – it is value perception.

Once you have measured the pool and completed the simple calculation to get the price, write down on your quote form the recommended retail + roller + installation and ideally, then and there, present it to your customer.

Ask for the order

Believe it or not, actually asking for the order gets more conversions. Don’t just give them a quote.

If your customer has asked you into their backyard to quote, they want a pool cover. If you have done your job in offering the right solution, don’t leave them hanging by handing them a quote and saying something along the line of “let me know if you want to go ahead”.

Now you have all the information at hand, you can confidently ask for the order. Getting a sale is as easy as saying:

  1. Do you want me to arrange delivery only or would you like it installed?
  2. Shall I have it delivered to the shop or directly here?
  3. Do you want the 525 Blue or Titanium blue?

Then just proceed with writing out the order!

If nothing else – simply say “shall I arrange it for you now then?”

Checklist to close the sale

To close the sale and get the order when you have made the appointment you will need:

  • The customer to be at home
  • Quote form (yours or Daisy’s – see the last page of Yearbook)
  • Daisy Yearbook – it has all the information you need on hand
  • Daisy brochure – a great selling tool
  • Daisy sample swatch – nothing like being able to look & feel
  • 30m tape measure – handy!
  • Product knowledge – ask for Daisy training if you need it

Don’t assume your customer knows how to buy from you.

By helping them through the sales process, you are giving them what they want each step of the way; and you’re actually saving them time by getting the order when you’re there! Be confident in your product and service!

Ask your Daisy Area Manager for some sales training or more information:

Daisy Has You Covered Over Christmas

Pre-Christmas delivery orders by Friday 16th December

Like Santa, Daisy dispatches to all corners of the country. With manufacturing facilities in Perth and Sydney, we have it covered on our end.

Less predictable are our busy Australian freight-elves! So depending where the order is being sent, as a general rule pre-Christmas deliveries should be ordered by Friday 16th December for dispatch by Tuesday 20th December.
Daisy will process and manufacture orders up to, during and after this timeframe so later orders received may well still be delivered before Christmas.

Normal delivery schedules should resume from 4th January 2017.

Christmas non closure…supporting you in your busiest times

Daisy will be closed for public holidays only. That means we will be open and available to help with information, training, orders, manufacture and dispatch over the period.

Catch up with your Daisy Area Manager talk about holiday period delivery and support in your area:

Local Area Managers

 

Keep in touch over Christmas through Facebook, Instagram and LinkedIn. We’ll do the same!

The NEW 316ST Roller is sizzling this summer!

Stylish stainless steel right on the mark!

Market feedback indicated that there was a need for a roller that complemented contemporary garden and pool settings. As Australia’s Favourite, we responded with the release of a brand shining new stainless steel roller that has already become a favourite in itself.

Designed to complement the modern pool setting, the new 316ST roller is a stylish choice to any backyard.

With pre-orders (taken from 1 November), and with supplies in stock, we have been busy filling orders Australia-wide – just in time for the Christmas rush! Don’t miss out – it’s a great Christmas gift idea and a reason to upsell.

For more information, download the brochure or check it out on the website. Catch up with your Daisy Area Manager to place orders for the new 316ST roller.

Local Area Managers

New Roller – 316ST – available 1st November 2016

The new 316ST roller is right on trend with its stainless steel look to match any modern and stylish setting. Modern and yet sophisticated, the 316ST roller is a perfect match with the Titanium range of pool covers to compliment the most contemporary pool settings.

It features:

  • 50mm x 25mm frame
  • 385mm diameter stainless steel hand wheel
  • 5 Star aluminium pre manufactured tube assembly
  • cover attachments and an over cover
  • full 10 year pro rata warranty.

When style meets sales.

The 316ST roller is a perfect reason to upsell. Just a small step up price point-wise from our standard rollers, it’s RRP $825 (4.6m) makes it an easy upsell. Higher price points, higher sales!
316st-pool-rollerNew range and codes:

  • 40316ST $825.00
  • 43316ST $825.00
  • 46316ST $825.00
  • 49316ST $879.00
  • 52316ST $879.00
  • 55316ST $879.00
  • 58316ST $879.00
  • 61316ST $879.00
  • 64316ST $879.00

Stay informed!  CATCH UP with your Daisy Area Manager to find out more about the new 316ST roller.

 

Local Area Managers

 

Note: 316 stainless steel in certain environments can get a discolouring mould appearing on the surface that may look like rust (especially indoors in high chlorine or low air flow). This discolouration is not rust. Rust is a red oxide on the surface that flakes off, whereas the mould can be washed and scrubbed off with a light bleach and non-abrasive kitchen cloth sourer. If stainless steel is scratched, the marks will not affect the performance of the product. Scratches and marks are not covered under the warranty.

Are you ready?

Swinging into Summer with Daisy

With a bumper start to August and September, Daisy is swinging into summer production!

Sales are up and the mood of the industry is an overwhelming positive one. With the start we have had so far it looks like we are in for one heck of a busy season. Let’s have some more beautiful days to get everyone outside then we are all at the start of the season.

The Daisy guys have been flat out training staff all over the country and distributing the new point of sale material.

Haven’t been seen yet?

Don’t worry we are still working on it. Contact you Daisy Area Manager to arrange some pre-season training – it will help you sell more! Drop a line to:

Training is a valuable resource the Daisy Area Managers can bring to your store if you have new staff and for the old stalwarts that know the product, Daisy offers a range of training from refreshment through to full product introduction and sales.

The more product knowledge we all have the more we can service and sell.

Expert Tip – Have you arranged your ‘Product of the Month’ for each of the next 6 months?

Having a ‘Product of the Month’ means each month everyone in store that meets or sees a customer talks about that product. Whether it is Daisy pool covers, cleaners, regular cleans or whatever you choose…make one product your hero this month and watch the sales skyrocket!