Our most recent Summer Payback winner has been chosen, and she couldn’t be happier!
Nicky from Carramar WA, purchased her 525B Pool Cover from Gareth at Jim’s Pool Care Carramar. Pictured below with Gareth from Jim’s and John from Daisy Pool Covers.
When we spoke with Nicky, she explained that they had never had a pool before moving into their current home. The pool needed a little bit of love and care to get it back to looking better than it did.
Nicky knew nothing about looking after a pool as she has never done this before. So, she called Jim’s Pool Care as she felt it was better for someone to come over and look at her pool.
Gareth from Jim’s Pool Care explained that if you are going to be using the pool constantly over a long period of time that it would be better to use Daisy Pool Cover, as they are the best in quality but also the best in support and services.
Nicky says that choosing Jim’s Pool Care and a Daisy Pool Cover was the best thing she has ever done as her pool looks great but has also learnt so much about how to look after her pool. Considering that she never knew anything about Solar Covers before and having Gareth recommend using Daisy, Nicky can see that it was the right choice for her family’s needs.
If that wasn’t a great enough outcome, Nicky went on to say that she never has won anything ever before! When Daisy Pool Covers told her that she had won her money back for her pool cover she just couldn’t believe it.
“Who gives anybody their money back by simply registering their warranty when purchasing their product,” Nicky said. She had to confirm with her husband that this was correct and not some sort of scam!
When her suspicions were made obsolete, Nicky was so happy that a company that she knew nothing about until recently were happy to giver her the purchase price back. Nicky is very happy that Daisy came through very quickly with their promise of what was won and she couldn’t be happier and has thanked everyone at Daisy Pool Covers involved.
Due to recent feedback and product testing, we have upgraded the Below Ground Box Drive Ring. We now have V1 of the cast stainless steel drive ring (part #378).
We are still working on the geometry to make the stainless steel drive gear and ring smoother, however the parts are rock solid now. As always with Daisy, if you experience any issues with a product we will fix it, so please let us know if you need any parts.
With the cast stainless steel drive gear (part #360) and cast stainless steel drive ring (part #378) we have been unable to destructive test the units and so we at Daisy are extremely happy with the product. The Below Ground Boxes are so popular that we have made the units even more reliable and we are always working hard to lift capacity and holding stock of all sizes in the Sydney factory, enabling us to dispatch almost immediately.
Recently, the industry has seen the introduction of a so-called “breathable pool cover”. At Daisy Pool Covers, we were intrigued by this new pool cover with holes punched in it and thought we would explain what they do and how they work. While many may think that “the latest product is usually the greatest”, we did our homework to discover what makes them different, or not so different to the market leading solar pool covers that Daisy have been producing since 1983.
Taking a close look at this new breed of pool cover, they are designed with holes punched though the cover. The covers benefits claim that when you allow your pool to breath, it results in a cleaner, longer lasting pool and a healthier swimming environment. What the team at Daisy Pool Covers discovered was no matter what type of pool cover you purchase, there is absolutely no alternative to looking after your pool’s chemical balance and uncovering your pool water once in a while.
The key to longevity in your pool cover, surface and equipment is keeping your chemical balance consistent. If you keep your pool water balanced, as recommended by SPASA Australia, you will not reduce the lifespan of your equipment, pool surface or pool cover. Not only will it save you money in the long run (out of balance water can cause expensive damage to your pool), but your swimming experience will be so much better without your pool being unbalanced or dangerous to swim in.
The Daisy Day was designed to educate pool owners to remove their pool cover to let the pool breathe and test the pool water. This is to ensure pool owners are keeping an eye on their water balance, to make sure there isn’t an imbalance, causing damage to their cover or equipment down the track. The Daisy team works hard to actively promote best practice pool and pool cover usage to prolong the life of all pool surfaces, pool covers, equipment; giving customers the best swimming experience possible.
What does a breathable pool cover do?
A breathable pool cover is meant to release gases from the pool water into the air through tiny holes punched into the pool cover, whilst stopping evaporation of pool water. We’ve taken a look at the claims made by breathable pool covers and given our own opinion based on industry knowledge, research and testing out in the field.
A “breathing” pool cover won’t be able to correct an out of balance pool. Fibreglass resin suppliers, along with the swimming pool industry, know that without correct water balance you will get a myriad of problems from damaging the pool’s surface to shortening the life of pool equipment (covers, pool cleaners, pool toys – anything the water comes into contact with) as well as a potentially dangerous swimming environment.
Pool covers don’t cause incorrect water balance, and they cannot fix it either. Best practice is to use a pool shop that you trust to regularly check and maintain the water chemistry.
A misconception not widely known, is all pool covers are technically breathable. They are made of Polyethylene (PE) a material that by its chemical nature naturally allows a gas transmission rate for oxygen, carbon dioxide and other gasses including chlorinated gases. There been a huge amount of research completed by Sealed Air (the inventor of original bubble wrap and solar pool covers) that shows that PE pool covers do actually breathe. For a 500 micron pool cover, the oxygen transmission rate would be approximately 500cc/m2 per 24 hours at 23°C, meaning PE pool covers do naturally ‘breathe’.
Sealed Air (the Australian company that make Daisy Pool Covers raw materials on Daisy’s dies) invented the Bubble Wrap technology, and believe me, they know their stuff, especially when it comes to the ins and outs of “Moisture Vapour Transition Rate” (MVTR) and the “Oxygen Vapour Transition Rate” (OVTR). The origional bubble wrap was designed with a Nylon barrier layer to stop the air and other gasses moving through the material to avoid the packaging bubbles deflating during use. The pool cover formulation was redesigned to allow the pool cover material to naturally breath, without requiring additional holes.
Breathable pool covers still need to be removed regularly, like all other pool covers; they aren’t a set and forget option like they might appear. Pool owners will still need to remove their pool covers, no matter which one they buy, to ensure they are regularly testing their pool water and retain chemical balance in the pool.
The FAQ section from the breathable pool cover website states:
Can we leave our breathable pool cover on permanently or for long periods of time?
It is not recommended that any solar blanket be left on a pool permanently. Aquavent is no different in this respect and should be removed for maintenance as per the Maintenance Guide.
Pool owners should be checking the following regularly:
Please click here for more information on swimming pool water balance.
Breathable Pool Cover Testing
Let’s look at the testing methods and results that have been conducted by Aquavent.
The testing done on the “breathable pool covers” included the following:
3 small tubs with no specified volume
Added approximately 2.5mg/L of granular pool chlorine
Measured chlorine levels over 7 days
97% chlorine loss over 7 days with Aquavent pool cover
96% chlorine loss in an open tub (no cover)
62% chlorine loss with a Daisy cover
pH levels roughly the same
Water temperature is warmer with a Daisy pool cover (20.1 degrees) than with Aquavent (18.3 degrees) and no cover (17.8 degrees)
Using an Aquavent “breathable pool cover” does not keep chemicals in the pool nor does it keep the water warm. They claim that a Daisy Pool Cover has a higher pool chlorine level, that adding a normal dose of chlorine each week will result in over-chlorination of the pool. This finding doesn’t take into account the fact the pool owner would be dosing their pool based on pool water testing. If the chlorine levels were adequate, no chlorine should be added. In fact, the testing indicates to the contrary. You will need to use more chemicals with an Aquavent cover than you do with a Daisy pool cover to properly maintain the pool water. AND, you will need to consume more power to maintain the water temperature
The test was conducted similar to the first test, but the initial water chlorine level was 5mg/L.
Then each day, an additional 2.5mg/L was added. Because chlorine doesn’t escape as much with a Daisy cover, after 7 days the Daisy sample had 8.7mg/L of chlorine prior to the final dose, versus the Aquavent cover which had 3.1mg/L.
The average chlorine loss per day for Aquavent was 39% versus Daisy at 15% and no cover had 21% loss.
The odd result from this test is that Aquavent covers had a HIGHER loss of chlorine than if you had no pool cover at all!
The final test was water transmission for evaporation:
Daisy was 0.03g/h.m2 (grams per hour per square metre).
Aquavent was 0.26g/h.m2
No cover/open tub was 67g/h.m2
In essence, Aquavent has a water transmission rate (evaporation) is 8.66 times greater than Daisy.
Overall findings from testing
The so-called “breathable” pool cover testing indicates the Aquavent cover will maintain chemical levels lower than an uncovered pool. This just isn’t possible as it would mean you would go through MORE chlorine than with a completely uncovered pool.
In the Aquavent testing, there is no allowance for testing water or adjusting the water balance. Some level of dosing will always be required in a well-managed pool. The testing regime undertaken is continually adding chemicals to the water without any rationale to test the water to see what dosing is required.
The Aquavent FAQs state that they are no different to other solar pool covers and no pool cover should be left on permanently. They state that pool covers should be removed for pool maintenance for as per their Maintenance Guide.
The FAQs also warn, pool damage can still occur through poor pool maintenance.
As you can see from the photos of the Aquavent pool cover, there is water sitting on top of the pool cover (over one month without rain, you can see from the day the cover was installed there is no water on top). The day after installation, water was pooling on top of the cover and then showing the same amount of water on top after 3 weeks and then 4 weeks.
Evaporation rate for 100% where water sits on top of the cover as water is evaporating, then re-filling (supposedly seeping through the “breathing holes”).
Insulation and heat saving are zero where the water is sitting on top of the cover. Heat transference is dissipated through the water surface. If there is a cover or membrane that has water on both sides, there is zero insulation. Traditional solar covers get some water on top of the cover during operation or rain but that either drains into the pool or evaporates quickly which will leave no water on top of the cover.
Water Ingress into the Bubble Hole
Simple testing of the Aquavent shows the vent hole sits in the water. When we put a sample piece of the cover material on the water the ‘vent and drain’ bubble was touching the water. This means (according to Aquavent themselves) that the vent hole touching the water would make the ‘venting’ of chlorine or any gas trapped in the pocked under the cover redundant.
Water seeps through the cover and sits on top (see photo below). Water also can’t drain out of the bubble if the hole at the bottom is touching the water. You can see by the image below that the water can’t drain from the ‘vent and drain’ bubble as it is in the water. If the chlorine dissipates through the holes but water remains in the bubble, it’ll be untreated and may well turn green.
This simple test showed that after a relatively short period of time without being in the swimming pool environment water did enter the bubbles through the vent holes that they were supposed to drain out from
This would also bring into question how heavy the cover will become with all the water that cannot drain out. The small sample was significantly heavier with the retained water. A traditional cover (without holes) will increase in weight by approximately 50% with water hanging on the outside of the bubbles as they are removed off the swimming pool. Pool covers with holes that retain water in the bubbles will dramatically increase the weight of the pool cover.
With water being retained in these holes, a build-up of debris, dust and salts will occur over time, stopping any perceived benefit that these holes may have.
In conclusion, Daisy does not believe there is any net gain from having a pool cover with holes punched into it. Daisy, along with industry leaders, believe the breathable pool cover is like a square wheel, great to be new in the industry, but it just does not perform to the standard that Daisy Pool Covers sets for itself.
With innovation and continuous improvement at its core, Daisy has always brought to the table well researched and tested products. After extensive R&D, we are pleased to announce the launch of the new 4.5mm thick foam range of pool covers suitable for both residential and commercial pools.
Continuous improvement in quality
Representing a 50% increase in thickness from the current 3mm product, the new product will increase thermal resistance (R value) and also durability.
Maintained in the same superior physically crosslinked polyolefin foam sandwiched between two layers of UV stabilised, polyethylene based polyfabric Canvacon film – making the cover reversible in the right installations. The layers are flame bonded (top and bottom) together and are extremely resistant to delamination, even at high temperatures.
The closed cell foam layer provides excellent insulation and water repellence properties and is resistant to chemical degradation; while the outer woven layers gives the pool cover its superior strength and durability.
The composite is free of heavy metals, plasticisers and CFCs and has a working temperature range of -40C degrees to +70C degrees.
Style and colour
Style and colour are important features in pool covers as they are a very visible part of pool areas. With this in mind, the Thermotech comes in three fashionable colours:
TTB – 4.5mm Thermotech Foam Blue
TTG – 4.5mm Thermotech Foam Green
TTS – 4.5mm Thermotech Foam Silver
Entry and Exit
The current 3mm ThermoTech covers will be phased out but the great news for everyone is that while we phase out the 3mm, we will be supplying all Thermotech Foam orders in the new 4.5mm at the same price as the old 3mm cover! New 4.5mm prices will be in place when we issue a new Year Book in 2018.
Over the years, Daisy has covered a lot of pools, refining our processes to make it easier to order, install and use. We’ve also added services, products and finishes providing greater flexibility, and to go the extra mile in quality and service.
You know when you order fast food and the attendant asks “would you like fries with that?” This also applies to the pool industry. Asking if your customer would like a refit kit or an over cover is just like that!
Add-on sales not only help you sell more, it can also save you and your customers time, giving better service and increase the life of their covers and make life easier.
Installation made easy
A refit kit is a great add-on sale because there’s a clear benefit for customers. It saves time and makes life easier (for everyone!), making the installation of a new pool cover to a roller a breeze. The kit has everything you or your customer needs. Keep a few in stock so you can make it even easier to sell or order at any time – Daisy Part Number #092.
What about the white over cover?
While we are talking about covers to existing rollers, how is the white over cover looking? Cover connection kits (and over covers) are supplied with every new roller, but it may be time for the over cover to be replaced.
Is there an over cover being used at all?
Does the customer know how to use it?
Has the white over cover simply come to the end of its life?
Here’s how you will know (if it’s come to the end of its life). Simply hold the over cover up to the sun. Can you see through the over cover where it gets folded? If you can, it means that the sun can get through and damage the pool cover. It’s time for a replacement! Order the right size by measuring the tube length of the roller.
The white over cover will help your customers get longer life from their pool cover. Want to hear more – feel free to ask us.
You’re not closing so neither are we…well other than the public holidays! Just like every other year, Daisy is open for business during normal business hours and days over the festive season.
As normal, Daisy will receive orders, custom make each order and dispatch within our normal time frame however please bear in mind that during the Christmas period, transport companies have a lot to deliver and their loads over the Christmas and New Year period historically comes under pressure causing delays.
Do you need your order delivered before Christmas?
Orders for pre-Christmas deliveries should be placed by Thursday 14th December to ensure production and dispatch by Monday 18th December. Delivery schedules will vary depending on location. Transport timetables should be back to normal from the 8th January.
When a customer asks “how much will a pool cover cost”, what they really mean is “can I talk to you about a pool cover for my pool?”
Rather than jump into attempting to quote and then trying to close the sale just on price, here are some suggestions:
1. ASK QUESTIONS
Ask them what they want from a pool cover? Is it to save water (evaporation control), keep their pool clean or to warm the water? By asking these questions, you’re establishing yourself as a Daisy Expert. As soon as they reply, you’re engaging them in a dialogue and starting to build a trusted relationship.
2. BE THE EXPERT
Start providing some advice – use all the tools we have on the Daisy website in our FAQs and more! If you need any training, just let us know – we’re here to help.
3. START THE QUOTE
Pricing up a quote is as simple as multiplying the square meters of the pool by the pool cover m2 price.
Daisy has made quoting pool covers easy. Every pool cover has a square meter price.
a). Simply measure the length and width of the pool. Then multiply together to get the square meters (length x width = m2)
8.2m long pool by 3.9m wide. The cover they want is the 525 Blue at $17.50 / m2.
(8.2 x 3.9 = 31.98m2 x $17.50 = $559.65)
b). Step area? If the pool has steps, here’s another opportunity to show your expertise. Here are some tips and FAQs on how to measure step areas.
Mobile? We all have a mobile device that can access the internet. Simply log into the Daisy website to get the latest retail pricing using the quote calculator.
Pop in the pool measurements, select what you want and the tool will calculate the recommended retail price immediately.
4. ASK FOR THE SALE
Don’t forget this! Once you have done all the hard work and designed the solution and price for the customer, ask for the sale!
Some simple questions:
What colour do you want? Is it the 525B or Titanium Blue you wanted?
Do you want to install this yourself or would you like me to do it?
Would you like me to place the order for the cover and roller now?
Oh and add on if you can – what sort of décor is your backyard? Is it modern or contemporary? If modern, why not sell them a 316ST stainless steel roller or compact, why not a UBR which is a great dual purpose product!
The close: A customer is just as busy as you are. The more you can make it easy for them, the easier it will be to close the sale.
Remember, don’t let them walk out the door saying that they’ll get back to you. If they do, try and get their contact details and follow up!
If you need help with a tricky quote or would like further training on measure, install or sales contact your local Daisy Area Manager or email us.
The exceptional uptake of the new Under Bench Roller has been astounding and looking great for 2017 with each UBR custom made to fit each pool’s size and shape.
It’s been a challenge but our amazing team have made sure that UBR deliveries will be maintained to plan in line with our pool cover production which is already in full summer production.
Orders are showing no signs of slowing down and we have moved extra resources into place so supply will not be interrupted. Whilst the UBR may be a week or two of slow delivery nearing the end of October or early November, we are aiming to keep any disruptions in supply to an absolute minimum. With the ramp up of production, we expect the flow to be consistent from November onwards.
Our commitment to our retailers and our end customer is unwavering and we have production in place to maintain our high level of service and supply for of all Daisy products.